Return and Refund Policy

Policy on Print-on-Demand (POD) Products with No Returns

At Elite Gear Lab, we strive to provide the highest quality products and services to our customers. However, due to the nature of Print-on-Demand (POD) products, we have established the following policy regarding returns:

1. No Returns: As POD products are custom-made and printed on-demand, we do not accept returns or exchanges for these items, except in the case of defects or damage caused during shipping.
2. Defective or Damaged Items: In the rare event that you receive a defective or damaged POD product, please contact our customer support team within 10 days of receiving your order. We will require photographic evidence of the defect or damage for our records.
3. Refund or Replacement: Upon verification of the defect or damage, we will either issue a refund for the cost of the item or provide a replacement at no additional cost to you.
4. Contact Information: If you have any questions or concerns about your POD order, please don't hesitate to contact our customer support team at info@elitegearlab.com.

By placing an order for a POD product on our website, you acknowledge and agree to abide by the terms of this policy.